Susan is incredibly organised, consistently helpful and brings a level of kindness and care to her work that is truly rare. From managing my inbox with precision to planning appointments seamlessly, she anticipates my needs before they arise. What stands out most is her attentiveness to my energy levels – she doesn’t just manage my schedule, she protects my well-being and ensures I have time for travel, meeting preparation and eating lunch! She even lets me know when I need to sort an outfit for my daughter’s world book day celebration or book a slot for parents evening.

Her support has allowed me to focus on high-level tasks without getting overwhelmed by the day-to-day. She has made some great suggestions on how to work best with a VA if you have not done that before and also on how to be more efficient and communicate more effectively. We have implemented those ideas together so that it truly feels like a team effort managing my hectic schedule. I feel calm, clear, and in control with her by my side. I can’t recommend her highly enough.